Frequently Asked Questions
Q: Can you send me my registration code again?
Go to this page and enter the same email address that you used to purchase Keyword Manager. Your registration code will be sent to your email. Please allow for up to 15 minutes for the email to reach your inbox. If you do not get an email, check your junk mail folder.
Q: Does Keyword Manager work with Snow Leopard?
Yes! If you have installed Keyword Manager 1.5.5 and it still wont load in iPhoto, please read this for more information.
Q: Will Keyword Manager work with iPhoto 8 (iLife '09)?
Yes! As of version 1.5 we do support iPhoto 8.
Q: How do I uninstall Keyword Manager?
A: The easiest way to uninstall Keyword Manager is to use the installer program that you used to install the plug-in. If you don't have the installer on your computer, you can download it again from this website. You can also uninstall Keyword Manager manually by deleting the file KeywordManagerPlugin.bundle in the folder ~/Library/Application Support/SIMBL/Plugins/.
Q: Where have the Keyword Manager windows gone? I can still see the Keywords menu.
Please download the latest version of Keyword Manager. In versions before 1.5.5 the windows could sometimes end up outside the screen, with no means of getting them back. This should no longer happen.
Q: Why does Keyword Manager not load when I start iPhoto?
Pleae download the diagnostics tool that will help you to figure out why Keyword Manager is not loading in iPhoto. After downloading the program, start it and wait a few seconds while it fetches your system information. When the diagnostics are done a log will be printed in the text area. The log will often contain a clue as to why it is not loading.
Q: Why are my keywords not searchable using Spotlight?
A: This is a problem that occurs on some systems. Please read this discussion thread at Apple's support pages.
